I (Client) agree to pay Dragon Technology Services, LLC (DTS) to repair, analyze and troubleshoot my computer hardware at the current half hour rate (minimum) for remote tech support. Time will be billed to the nearest ¼ hour.
Payment is due prior to the remote support.
- DTS does accept checks from current repeat clients; these must be pre-approved. No appointments will be booked without a check or another form of payment. Please send checks to the offices of DTS.
- Billing starts at the time of the remote session/phone support. Missed/canceled appointments will be billed one full hour if not canceled within 24 hours.
Although DTS will endeavor to conduct all activities in a timely manner, I understand that troubleshooting issues may be a time-consuming process and agree to pay DTS for troubleshooting time as necessary.
If DTS is requested to conduct further research on a specific issue, Client will not be billed for research time off-site, but will be billed for research time while at Client’s site/computer.
DTS reserves the right to recommend another IT company if the troubleshooting requires the assistance of another IT company to assist. Client will contract with the other IT company separately.
DTS will install any free programs that you grant permission/ask us to install, while we always try to do our best with the installations, some free programs do not work on all computer systems. If we install a free program for you and you have problems with it, we will uninstall it, but will not give continued free support on the product. Regular bill rates apply.
I also certify that I will indemnify and hold harmless DTS for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software. Although DTS will take every precaution to preserve all data and software on the computer, I acknowledge that occasionally data loss will occur and/or software operation may be compromised.
If I require training in backup methods and procedures, DTS will provide that training to me at an additional current hourly rate. I further agree to indemnify and hold harmless DTS for any and all hardware or software malfunctions or accidents that may occur before, during or after work is performed on Client’s computer, and for any results thereof.
Virus Removals: I also certify that I will indemnify and hold harmless and will pay for added support to DTS for any software repairs necessary after a virus has been detected and removed off a computer. Viruses in a computer can cause many problems, we cannot control what or how the virus affected the computer before our removal.
We have a 15 day guarantee on our virus/malware removals. If within 15 days you suspect you have an instance returning, please call us immediately. If it’s after 15 days and you have a returned infection, we will discuss what AV products you purchased and decide on the best level of support. There is no guarantee or warranty that a virus will never get through any product either purchase by Dragon Technology Services, LLC or any other brand you buy online or off the shelf.
Confidentiality Agreement: Any private information stored on your computer or viewed by our computer repair technicians during a remote support call will be held confidential unless required by law. Due to the requirements of the repair, if approved by you, the client…we will back up your data to insure it’s integrity. This is done to ensure that a customer has all the files they need when a computer is returned after a restore. During a remote support call, the data is always backed up to the client’s computer or external hard drive. We do not back up the data on Dragon Technology Services, LLC servers. If requested, we will destroy any copies of your data immediately after the repair is complete. If requested, we will hold your data for 30 days. Any private or personal information provided to Dragon Technology Services, LLC will be kept confidential.
